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Reliable support beyond implementation:
How our Romanian team drives success

At Acumen, our commitment to seamless service doesn’t stop at project completion. Part of the continuous data support that we provide is thanks to our Romanian experts. Curious about how our Romania-based team adds value with fast, flexible support while maintaining top quality? Read on to discover how Wouter, our managing partner in Romania, and his team ensure smooth operations and cost-effective solutions for our clients.

AUTHOR – Wouter

End-to-end
data services

At Acumen, we want to deliver an end-to-end service for data-driven reporting and planning challenges. To accomplish this, our service model includes a dedicated back office in Romania that provides critical support and maintenance services, ensuring seamless operations after project completion.

This is a great advantage for the clients we serve.

The ongoing journey post-implementation How our Romanian team enhances support

Once a solution is implemented, life begins. It requires monitoring, adjustments, issue solving, user audience support, and change management as business needs evolve. Our front office teams moved on to a new client project, making it inflexible and a planning challenge to provide these value-added services.

This is where our Romania-based team steps in. Organized to deliver fast, flexible, and efficient support, our back office offers tailored services, whether through fixed-price solutions or on-demand assistance.

“Our Romania-based team delivers fast, flexible and efficient support, ensuring high-quality service at a cost-effective price, all while adhering to Western standards of quality and management.”

Tailored solutions and competitive advantages

Being one hour ahead of Western Europe, we can often resolve overnight issues before they even come to our clients’ attention.

Plus, Romania’s competitive rates allow us to provide this high-quality service at a cost-effective price, all while adhering to Western standards of quality and management.

What can Acumen do for me?

Get in touch with us to find out how Acumen can support your organization.

End-to-end data service

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