Our team specializes in analyzing data and crafting strategies.

Our Expertise

Support &
Maintenance

A BI or IBP solution is not a stationary piece of software. It evolves over time due to changes in the business and the surrounding systems. To make a lasting impact and to have a continued return of your investment, quality support and maintenance are key. This will ensure data can be trusted, data remains relevant and with users that know how to get the most out of it.

Acumen distinguishes itself as a specialist in data driven solutions. This way we have the know-how to support these solutions and their user audiences in the best possible way.

AI technology is widely used throughout industry, government, and science. Some high-profile applications include advanced web search engines (e.g., Google Search); recommendation systems (used by YouTube, Amazon, and Netflix); interacting via human speech (e.g., Google Assistant, Siri, and Alexa); autonomous vehicles (e.g., Waymo); generative and creative tools

Support & Maintenance•

AUTHOR – Wouter Mertens

Continued Care

Acumen offers a 360 approach – “Continued Care” – to support and maintenance that ensures the right mix of services for your environment and user audience.

Monitoring: Automated monitoring to check the system health and availability, detection of errors in the ETL or report execution up to checks on functional KPIs to ensure data correctness and completeness.

Incident Management: Resolve issues detected by monitoring or logged by users. E.g. fix ETL failures, solve report execution issues, investigate data inconsistencies.

User Support: We offer a custom user support experience which can range from service desk tasks, over onboarding new users, providing training, managing security, answering add hoc questions and more.

Change Management: Implement changes like providing new KPIs, adapt data modules, implement changes due to data source changes, build new dashboards and more.

Auditing: Audit and optimise the usage of dashboards, reports and schedules. Monitor costs and usage. Perform license compliancy checks.

Maintenance: Installation of fixes and new versions. Backup testing. Performance tuning. Clean-up of unused constructs. Maintain documentations. Optimize resource usage.

Acumen Expertise

One of our key differentiators is that Acumen is a data analytics expert. As such we have a clear focus that allows us to maintain and support your environment in the best possible way.

Do not hesitate to reach out for a discussion on how we can provide you with the support you deserve.

Acumen maintains and supports your environment in
the best possible way.

Not a generic IT Provider

Maximising ROI: A data anlytics environment requires considerable investments. It only makes sense to protect this investment with the best possible support and maintenance services.

Specialised and focussed: Acumen is not a generic IT solution provider. We specialise in BI and IBP solutions. As such we know what the requirements are to provide a high level of service.

Tailored to your needs: We recognise that no two environments are the same and work together with you to establish the optimal service scope.

Cost efficient: Our service office being located in Romania offers us the opportunity to deliver our services at a competitive rate whilst operating at high standards based on Western management.

A complete service solution: We deliver a range of support and maintenance services that can cover all the needs typically associated with a data analytics environment ranging from ensuring daily operation up to the onboarding of new users.